How the MLAK Makes Community Access Easier

What is the MLAK?

The Master Locksmiths Access Key (MLAK) is a special key that gives people with disabilities 24/7 access to disability-friendly public facilities across Australia that are fitted with an MLAK lock. These facilities include:

• Accessible toilets and Changing Places facilities

• Lifts at railway stations

• Facilities in tourist areas and major cities (e.g. beaches, national parks, recreation centres)

• Adaptive playground equipment (such as Liberty Swings)

How do I find MLAK-accessible facilities?

There are a few easy ways to locate MLAK-enabled facilities when you’re out in the community or planning a trip:

• Check with your local council – Councils across Australia implement the MLAK system and list MLAK-enabled facilities on their websites or can advise by phone.

• Search online – Try Googling “MLAK facilities near [location]” when travelling or planning outings.

• Look for the MLAK symbol on site – When out in the community, signage near doors indicates MLAK access is required.

Image 1: MLAK Key Signage derived from: https://www.bluebadgeinsurance.com.au/blog/mlak-key-accessible-disability-toilets/

• Use the National Public Toilet Map – Visit https://toiletmap.gov.au to find MLAK toilets and Changing Places facilities. You can filter by accessibility features, transfer side, and hoist availability to suit your individual needs.

  Below is a screenshot from the National Public Toilet Map showing examples of Changing Places facilities in Gippsland and East Melbourne that can be accessed using an MLAK key.

Image 2: Screenshot from The National Public Toilet Map - https://toiletmap.gov.au/#

How much does an MLAK cost?

MLAK keys typically cost around $65, depending on the supplier. They are usually a one-off purchase and do not expire, making them a simple and long-term solution for accessing disability-friendly facilities in the community.

In some cases, Victorian Companion Card holders may be eligible for a free MLAK key, thanks to a Victorian Government partnership with MLAK. Applications for this can be made via the Victorian Companion Card program here:
 https://forms.office.com/Pages/ResponsePage.aspx?id=DhSu2KJa5UaHnDlSMgUasGnnmIDWu_BNhaSRvJ7OR6JUMlEyOE81OU41QlNQNDhZODJaOTBGTENDTi4u

NDIS participants may also be able to use their consumables funding to cover the cost, as the key supports access, independence, and community participation.

If you’re interested in applying for an MLAK, contact us and we’re happy to explain eligibility, help with the application process, or talk through whether an MLAK would be useful for you or the person you support.